At The Sixscents, we strive to provide you with high-quality products and exceptional service. However, if you encounter an issue, we offer a 7-day return policy under specific conditions:

Eligibility for Return

1. Return Conditions: Returns will only be accepted if:

   • The product is damaged upon delivery.
   • You received the wrong product.

2. Unboxing Video Required:

   • A clear unboxing video is mandatory to process your return.
   • The video must show the package being opened, along with the condition of the product.

3. The product must be:

   • Unused and in its original packaging.
   • In the same condition as when you received it.

4. Returns must be initiated within 7 days from the delivery date.

Non-Eligible Items

• Products without an unboxing video.
• Products that show signs of use or damage caused after delivery.
• Returns for reasons other than damage or incorrect product received.
• Requests made after the 7-day window.

Refund Process

1. Once your return is approved, you may choose between:

   • A replacement product.
   • A refund to your original payment method (processed within 7–10 business days).

2. Shipping fees are non-refundable unless the return is due to our error (e.g., damaged or wrong product).

How to Initiate a Return

1. Email us at support@thesixscents.com within 7 days of receiving your product, including:

   • A clear unboxing video.
   • Your order details (Order ID and date of purchase).

2. Our team will review your request and guide you through the process.

Important Note

The unboxing video is mandatory for all return requests to ensure transparency and fairness. Returns will only be processed for damaged or incorrectly delivered items.

For further questions, feel free to contact us at support@thesixscents.com. We're here to help!